FAQ

What time are the check-in and check-out at?

Check-out time is usually 10:00 but may vary according to accommodation plan. 

When do I pay the room fee?

We ask you to make the payment during check-in.
You can also pay before your arrival by PayPal.

Can I pay with credit card?

Yes, we accept Visa, Master Card, JCB, American Express and China UnionPay.You can also pay by Paypal.

Is there parking space available?

The hotel has parking space for three cars in total.Please be sure to book a parking space before arrival.The parking fee is 2,000JPY/day.

What should I do if the number of people in our group changes?

Please contact the hotel in advance before check-in.

Can I choose the floor and the room number?

Unfortunately no, although we will do our best to take your wishes into account.

Is there a separate price for small children?

Yes, we will not charge for children under age of 5.

Do you serve breakfast?

We serve breakfast as room service between 7:00 and 9:00.Please place your order on the previous day.

Is there a restaurant at the hotel?

There is no restaurant at the hotel.Please use the room service or one of the many nearby restaurants.

Do I need to join the member's club in order to make a booking?

To make a reservation online you will need to be a member.

Can I change my booking?

Please inquire and we will do our best to accommodate your wishes.

Is there any fee for cancellation?

Yes, we charge the full price of the first night for any cancellation done 2 days before arrival or later, as well as for any reservations where the guest does not show up.

Is there a gym or a swimming pool nearby?

Yes there is. Both are a 20 minutes walk away.

How far is the nearest convenience store?

Family Mart and Lawson are both located within a two minutes walking distance.

Does the room have an internet connection?

All rooms have free Wi-Fi.
You can also use the computer in the hallway of the 5th floor for free.
A limited number of rental laptops are available for 1,000JPY/day.